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Food has no religion: Zomato’s reply wins accolades

Posted in S. Asia

Published on August 05, 2019 with No Comments

Restaurant aggregator and food delivery company Zomato is winning the internet after it refused to resolve a customer’s complaint about being assigned a Muslim delivery executive for his food order.

“Food doesn’t have a religion. It is a religion,” the company tweeted in response to the customer’s request for change of the rider.   Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y — Zomato India (@ZomatoIN) July 31, 2019

On Tuesday night, a man tweeted about cancelling his order placed on Zomato as the designated rider was a “non-Hindu”. “Just cancelled an order on @ZomatoIN they allocated a non Hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel,” Amit Shukla, a resident of Jabalpur in Madhya Pradesh tweeted.

The company stood its ground and flatly refused to change delivery executive. Zomato founder Deepinder Goyal echoed his company’s stand, with a firm message. “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values,” he tweeted. Zomato’s response won it many admirers.

Former Election Commissioner S Y Quraishi tweeted: “Salute Deepinder Goyal! You are the real face of India! Proud of you.”  

A Twitter user who identifies himself as Pandit Amit Shukla, and with the username @NaMo_SARKAAR, tweeted on Tuesday evening that he had cancelled his order after a delivery executive called Faiyaz was assigned to deliver his food. Shukla shared the order status with a map from a locality in Jabalpur.

He also shared a screenshot of the app’s chat support, through which he requested for a different delivery executive. When asked why Shukla said: “We have Shravan and I don’t need a delivery from a Muslim fellow.”

The customer care executive responded that cancelling the order would cost him Rs 237, and then said: “At Zomato, we don’t discriminate on basis of riders, I hope you understand.” Shukla tweeted that he cancelled the order without refund, and said that Zomato was “forcing us to take deliveries from people we don’t want”.


 

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